Privacy Policy

Privacy Notice
Data privacy is of high importance for RayRae London, and we want to be transparent with our processing of your personal data. Therefore here is our policy setting out how your personal data will be processed and protected by RayRae London. The personal data collected through the website are processed in accordance with General Data Privacy Regulation (GDPR) EU 679/2016.

Controller of your personal data
RayRae London is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law. Shopify is the processor of RayRae London controlled data.

Access to your data
We never pass on, sell or swap your data for marketing purposes to third parties outside RayRae London. Shopify will only act as the personal data processor and processes the personal data on our behalf. Data that is forwarded to third parties, is only used to provide you with our services.

All personal information you provide us with or that we obtain will be handled by RayRae London as responsible for the personal information. The personal information you provide can be used to ensure communication and deliveries to you and for the credit assessment. You have the right to inspect the information held about you. You always have the right to request RayRae London to delete or correct the information held about you.

For every specific processing of personal data we collect from you we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.

Your rights
Right to access: You have the right to request information about the personal data we hold on you at any time. You can contact RayRae London and we will provide you with your personal data via e-mail.

Right to portability: Whenever RayRae London process your personal data by automated means based on your consent or based on an agreement you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

Right to rectification: You have the right to request rectification of your personal data if they are incorrect, including the right to have incomplete personal data completed. If you have a RayRae London account you can edit your personal data under your account pages.

Right to erasure: You have the right to erase any personal data processed by RayRae London at any time except for the following situations

* You have an ongoing matter with Customer Service.
* You have an open order which has not yet been shipped or partially shipped.
* You have an unsettled debt with RayRae London, regardless of the payment method.
* You have made any purchase, we will keep your personal data in connection to your transaction for bookkeeping rules.

Your right to object to processing based on legitimate interest: You have the right to object to processing of your personal data that is based on RayRae London legitimate interest. RayRae London will not continue to process the personal data unless we can demonstrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.

Your right to object to direct marketing: You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.

You can opt out from direct marketing by the following means: - following the instruction in each marketing mails - by editing the settings of your RayRae London account.

Right to restriction: You have the right to request that RayRae London restricts the process of your personal data under the following circumstances:

- if you object to a processing based RayRae London legitimate interest, RayRae London shall restrict all processing of such data pending the verification of the legitimate interest.
- if you have claim that your personal data is incorrect, RayRae London must restrict all processing of such data pending the verification of the accuracy of the personal data.
- if the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead.
- if RayRae London no longer needs the personal data but it is required for your to make of defending legal claims.

Exercise your rights We take data protection very seriously and therefore we have dedicated customer service personnel who handles your requests in relation to your rights stated above. You can always reach them at info @ rayraelondon .com

Data Controller: If you want to delete your information please send a email to

Right to complain with a supervisory Authority: If you consider RayRae London to process your personal data in a incorrect way you can contact us. You also have the right to turn in a complaint to a supervisory authority.

Updates to our Privacy Notice We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice, for example the purpose of why we use your personal data, the identity of the Controller or your rights.

RayRae London uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use RayRae London without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On RayRae London we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

RayRae London is not responsible for the contents of websites referenced on its corporate website pages for informational purposes only and assumes no liability for any termination or modification of the activities of such websites, for any claims or disputes directly or indirectly related to the contents of such websites or for any damages that may thereby result.


RayRae London privacy policy is updated accordingly to the new General Data Protection Regulation (GDPR).