Delivery & Packaging
At RayRae London we love surprises! And we would hate for yours to be ruined if you wanted to give any of our pieces as gifts. So all orders are delivered in unbranded packaging to avoid ruining the surprise. Your welcome! :)
Free UK Shipping.
Free 5 day Worldwide shipping on orders over £40.
Your order will be dispatched within 1 business day. Excluding bank holidays. To check tracked shipping cost to your country please go to check-out. Due to regulations we cannot ship any jewellery into the Russian Federation. Outside the EU the customer is responsible for all customs charges. Please note not all European countries are part of the EU.
Once your order has been received by our RayRae team, you will receive a tracking number and details via email. The average transit times from our warehouse are as follows. UK: 1-2 working days Europe: 2-3 working days Worldwide: 5 working days Typically, deliveries are made Monday to Friday during working hours. If you are not at home we recommend using an alternative address when you go to checkout. If you choose to refuse delivery of the package, you will be responsible for any postage, duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to our UK address. This amount will be deducted from any refund. RayRae London are based in the UK. So please note that the customer is responsible for payment of any extra duties, customs, import charges or taxes imposed by the destination country for delivery. No charges or customs will be applied to orders delivered to countries within the European Union.
Please double check all personal and postage details when completing your order as RayRae London does not take responsibility for missing packages if information is incorrect when the order is placed. If you choose to have your order delivered without a tracking option, please be aware that RayRae London accepts no liability for non received parcels and your claim will be with the courier itself.
We strongly recommend you chose a trackable delivery option to guarantee you receive your items.
SHIPPING WITHIN THE UK
Standard Shipping - FREE
Tracked Shipping - £5.00
INTERNATIONAL SHIPPING We ship to all destinations worldwide. We offer both economy and fast tracked courier services. Please enter your address at checkout to show rates for your destination. Please note that we cannot be held responsible for any tax imposed due to your countries import tax laws and you will be personally liable to accepting these upon receipt of the items.